By creating an account, playing or buying any plan on OpenMU (openmu.com.br), you agree to these terms. If you do not agree, do not use the server.
1. Your account
- The account is personal. You are responsible for keeping your login and password safe and for everything that happens on it.
- Use a valid email: it is used to identify the account and, if you allow it, to receive news and promotions.
- The team never asks for your password. Do not share it with anyone.
2. Conduct rules
The following is prohibited, under penalty of warning, suspension or a ban, with no right to a refund:
- Using third-party programs, bots, macros, hacks or any form of cheating.
- Exploiting game bugs instead of reporting them to the team.
- Insulting, threatening, discriminating against or harassing other players or the team.
- Selling accounts, items or zen for money outside the server.
- Trying to break into, overload or harm the server, the site or other players.
3. VIP plans and payments
- VIP plans are digital products: they give in-game perks (experience bonus, reset rules and ranking tag) for the contracted period.
- Payments are processed by Mercado Pago (Pix or card). OpenMU does not receive or store your card data.
- VIP is activated automatically on the signed-in account at the time of purchase, as soon as the payment is approved.
- Renewing the same plan adds the days; buying a bigger plan makes an immediate upgrade (remaining days are added to the new plan); buying a smaller plan starts when the current one ends. See the details on the VIP page.
- Plan perks and prices may change. Changes do not affect the period you have already paid for.
4. Refund policy
There is no refund for VIP plans once they are activated on the account, including in case of change of mind, non-use of the contracted period or suspension/ban for breaking these terms.
Exceptions, reviewed by the team:
- Duplicate charge for the same order.
- Payment approved but VIP not activated due to a technical server failure: we first try to activate it; if that is not possible, we return the amount.
Payment disputes (chargebacks) filed without prior contact with the team may lead to account suspension.
5. Service availability
- We do our best to keep the server online, but maintenance, updates and outages may occur.
- Experience rates, events, items and game rules may be adjusted to keep the server balanced.
- In case of data loss due to a technical failure, we restore the most recent available backup.
6. Privacy
- We keep the minimum necessary: login, password (encrypted), email, sign-up date and IP, and the VIP order history.
- Your email only receives promotions if you ticked that option at sign-up. You can ask to leave the list at any time.
- The site uses Google Analytics and the Meta Pixel to understand visits and measure the server's ads (usage statistics, without selling your data).
- We do not sell your data. We only share it with whoever is needed to process payments (Mercado Pago) and for the statistics above.
7. Affiliate program
- Every player can share their referral link or code (Affiliates page). Whoever creates an account with the code is tied to whoever referred them and the tie does not change.
- For every VIP purchase paid by the referral, the affiliate receives 20% of the amount paid in cash (PIX), with no end date, while the program exists.
- The commission becomes available 14 days after the purchase. Before release, the payment is checked again; a refunded or disputed purchase cancels the commission.
- Minimum withdrawal of R$ 20.00, by PIX to a key owned by the affiliate. Payment is made within 2 business days after the request.
- Referring yourself, creating fake accounts or arranging purchases to generate commission (same email, same IP, same payer) earns no commission and may lead to commission cancellation and a ban. Suspicious commissions stay under review.
- The team may change the percentage and rules for future purchases, with notice in the news. Commissions already generated are not changed.
8. Changes to these terms
These terms may be updated. The date of the latest version is at the top of the page, and important changes will be announced in the news.
9. Contact
Questions, requests about your account or payments: talk to the team.